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Comments
Posted by
mmcclain
on
Apr 9th, 2019
Is the black background the fabric the design is embroidered on, or is the entire black background part of the embroidery?
Posted by
Support
on
Apr 9th, 2019
No problems. If you have already bought this project, just indicate the size and format you need. Please note that adding this background will significantly increase the number of stitches, the density of the design and the time the embroidery machine works.
Posted by
malmusher
on
Nov 13th, 2019
I downloaded the file on Saturday as an ART file which was the recommended version for Bernina users. However, I am unable to view the files on my PC and my Bernina machine will not recognize the file type. Generally, I use an .EXP file for my Bernina Art Links software. I tried to download the files again using the .EXP file version and was unable to successfully complete the download. Please give me some suggestions as to how I can use the motifs purchased.Thank you for your help.
Posted by
Support
on
Nov 13th, 2019
Do not worry. We have added the EXP format to your account. It is also easy to do it yourself. More info here https://embroideres.com/support#8829We also emailed your ordered machine embroidery designs to you.
Posted by
catherine
on
Feb 16th, 2020
I downloaded a purchase from you. Why are there so many files. for example, there are 5 of theseCoffee is very important to me (owl152d.pes)
Coffee is very important to me (owl152c.pes)
Coffee is very important to me (owl152b.pes)
Coffee is very important to me (owl152a.pes)
Coffee is very important to me (owl152.pes)
Posted by
Support
on
Feb 16th, 2020
answer to catherine: The product you bought has several sizes. Each file is a separate size. You must be logged in to leave a reply. Login »
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