Comments
Posted by
mbsewing
on
Feb 12th, 2019
Hi there, I'm new at embroidery, hope you can help. I've down loaded the designs but they won't open up on my Brother innovis 97
Posted by
Support
on
Feb 12th, 2019
Specify your maximum hoop size. Be sure to match the minimum design dimensions with the size of your hoops. This is one of the important limitations of embroidery machines.
We are waiting for information from you to help you.Please send it via Contact Us form.
Posted by
glenthomas
on
Feb 25th, 2019
Hi me again, I’ve tried all ways to download these files, now I’m getting amessage on screen that thepages are blank. My computer also says it’s having trouble as they may be old files. I’ve spoken to Brother who say my machine needs 4”x4” size design. I’m really sorry to be such a nuisance , however I really want this design for a little girll’s Easter Gift, a Posh Pinny. Hope you can help and I won’t need to trouble you again.
Yours in hope.
Posted by
Support
on
Feb 25th, 2019
This design available only these sizes. If you have problem with format.- please re download design.
Posted by
Thriftyknitter
on
Mar 13th, 2019
I downloaded your file "Bunny" for Janome. W hen I go to open it, I am getting a message that it is too big for my largest hoop. RE 20A. Is there away you can reduce it down to fit in my hoop or will that change very thing? I love the saying and would like to use it if possible.
Thank you for your time.
Posted by
Support
on
Mar 13th, 2019
This is free embroidery design. Available only this size. You can reduce size via free embroidery software - My Editor.
Posted by
leslieriney57
on
Apr 5th, 2019
Hi, need some help please. We ordered a bundle of patterns on PO 190884 but when loading them into the machine, the message "pattern to large for the embroidery frame" appears against several. Would greatly appreciate your advice on how to solve this or how to select correct sizes in the future. The machine is a Brother Innov-is M240ED.
Posted by
Support
on
Apr 5th, 2019
You check design's size? What hoop size you have?
Posted by
pjitchue
on
Jul 23rd, 2019
I AM able to see my designs and download them. I am so new at this and thought you had taken away my designs because I didn't download them. No further actions is requested on your part and I am sorry I confused you so much. love your website and will see you again! One question, what is the difference in *jef and jef. I have a Janome Skyline S9 and am having problems downloading from the computer and with a usb. Still trying.
Posted by
Support
on
Jul 23rd, 2019
Do not worry. Usually problems are related to the size of the hoop. The format you selected is correct. What is the maximum hoop size for your embroidery machine?
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